Términos y condiciones – EN

1. Identity and address of the person responsible for the file where your data is located

By virtue of the applicable regulations regarding the Protection of Personal Data, Heretat Vinyoles SL, with address at c / Mas Vinyoles sn, 08572 Sant Pere de Torello, Barcelona informs you that when entering your data through the electronic forms of our Website or when you send us your “curriculum vitae” you will provide us with certain Personal Data that will be processed in an automated way and will be incorporated into the corresponding mixed files, previously registered with the Spanish Agency for Data Protection, of which the person responsible for the file is or will be the owner and responsible and, where appropriate, in charge of the treatment.

2. On-line reservation services

2.1. Online Reservation Services: The purpose of the Online Reservation services is to reserve accommodation at Mas Vinyoles Hub. The use of these services will imply the full and unreserved acceptance, and the validity, of each and every one of the general conditions included in the latest updated version of these general conditions.

2.2. Contracting procedure: When using the service, the user will receive a confirmation email in which their reservation number will be included. This email serves as proof of your reservation and as confirmation of acceptance. If there is any incorrect information or any unacceptable condition, please contact us within 2 days of confirmation.

2.3. The time of entry and exit: The time of entry is from 12.00 h. The mandatory departure time is at the latest at 4:00 p.m.

3. Cancellations

  • Free cancellation within 48 hours after making the reservation, as long as it is done at least 14 days before arrival (the time is indicated in the confirmation email)
  • After this deadline, guests can cancel up to 7 days before arrival and receive a 50% refund of the price per night and cleaning costs.

14 days before

For a full refund of the price per night, cancellation must be made within 48 hours of booking and at least 14 full days prior to the ad’s local arrival time (indicated in the confirmation email) .

7 days before

To get a refund of 50% of the price per night, the cancellation must be made 7 full days before the local arrival time. Otherwise, you will not receive a refund.


If the guest cancels less than 7 days in advance or decides to leave earlier than expected after arrival, the nights not spent will not be refunded.


We send refunds immediately after cancellation. Usually received within 3-5 days, but sometimes it takes up to 15 days to reflect back to the original payment method.

Force majeure policies

Reservations that are affected by mobility restrictions against Covid or due to justified causes of force majeure, we will proceed to cancel the reservation and refund it.

Reservations made through this page will be guaranteed by paying the reservation with the credit card provided and by confirming the reservation by email.

To cancel a reservation, our Reservations team will attend you in a personalized way 24 hours a day, every day of the week, in the (+34) 663110423 , or in the mail comunicacio @ vinyolesfactory .com

4. Purpose of the processing of your data

The collection and automated processing of your Personal Data has the following purposes: Customer management in everything related to services and accommodation in our hotels. In the case of sending us your “Curriculum Vitae”, the purpose will be to study the different “curriculum” so that our Human Resources department can proceed to the selection of personnel who meet an ideal profile to join the company. You consent to your data being treated in this way and not being used for other uses. Likewise, you hereby consent that your data be processed for promotional and marketing purposes, including such actions the sending of electronic commercial communications for the set of products and services we offer as well as others related to the hotel, travel, gastronomy and leisure sector. .

5. Rights of access, rectification, limitation of treatment, deletion, portability and opposition to the processing of your data

We inform you that you as the owner of the data will have at all times the right to exercise the rights of access, rectification, limitation of treatment, deletion, portability and opposition to the treatment of your data in the terms set out in the data protection legislation. For these purposes, a written and signed request addressed to Heretat Vinyoles SL, c / Mas Vinyoles, s / n 08572 Sant Pere de Torelló, Barcelona or by sending an e-mail to the following e-mail address will suffice. comunicacio @ vinyolesfactory .com , with the following content:

If the request is made by the interested party:
– Identity of the applicant: Name and Surname of the interested party and photocopy of ID. The photocopy of the DNI may be replaced as long as the identity is proven by any other means valid in law.
– Address for the purposes of notifications, date and signature of the applicant.
– Provide supporting documents for the request you make.

If the request is made through a voluntary / legal representative:
– Identity of the represented person: contribution of a copy of DNI or equivalent document.
– Representation conferred by the owner of the personal data.
– Address for the purposes of notifications, date and signature of the applicant.
– Request in which the request is specified (access, rectification, cancellation and opposition). In the event that you exercise the rights of rectification or cancellation, you must indicate what data you refer to and the correction to be made, if applicable.

6. Assignment

We inform you that, in compliance with current legislation, your data is transferred to State Security Forces and Corps. Due to the characteristics of the activity and services of GRAN HOTEL BOTÁNICOS and for the perfect development and achievement of its objectives, it is necessary to transfer personal data to third parties, including international transfers.

7. Use of cookies

Likewise, we inform you that when you connect to our website, the computer where we have it hosted automatically recognizes the IP address of your computer, the day and time you entered, the time you left us, and why of our website has been moved. This is necessary so that our computer has knowledge of this data from your computer and in this way to be able to communicate with it to send you what you request through your browser and to be able to see it on your screen. Neither our computer nor we ourselves can know your personal data if you have not provided it to us. Our computer, where the website is hosted, uses “cookies” to improve the service we provide. These “cookies” are installed automatically but do not contain any type of information about you but, exclusively, technical information that allows the best communication with our computer. Where appropriate, such information will only be treated solely on a global and statistical basis.

8. Security measures

The person responsible for the file has adopted the legally required security measures in its facilities, systems and files in accordance with the provisions of the RD. 1720/2007 of December 21, which approves the Regulations for the development of Organic Law 15/1999, depending on the sensitivity of the data you provide us. Likewise, the person responsible for the file guarantees the confidentiality of the Personal Data, although he will reveal to the competent public authorities the Personal Data and any other information that is in his possession or is accessible through their systems and is required in accordance with the legal provisions. and applicable regulations.

9. Principle of quality, minors and revocation

The person responsible for the file ensures that the quality of the data that you provide us is maintained, ensuring that they are adequate, relevant and not excessive for the legitimate purpose of the treatment. Users guarantee and respond, in any case, to the veracity, accuracy, validity, authenticity, of the Personal Data provided, and undertake to keep them duly updated. Mas Vinyoles Hub does not request information related to minors. In accordance with the provisions of Art. 17 of the Regulations developed by the LOPD, you may revoke consent at any time. If you have provided us with your personal data through any means regarding services offered by our website or want to revoke the consent given, send us an email to the following email address comunicacio @ vinyolesfactory .com , or by post to Mas Vinyoles s / n, 08572 Sant Pere de Torelló, Barcelona. In the event that our data protection policy had to vary as a result of legislative changes or criteria emanating from the Data Protection Agency, it would be conveniently informed of any variation that it may be necessary to introduce to comply with the law.

10. Personal items

All guests are responsible for their personal belongings, both in common areas and in the rooms. Mas Vinyoles Hub is not responsible in any case for the loss of valuables and money.

11. Dipòsit per desperfectes

Heretat Vinyoles will proceed to review the accommodation once each guest’s stay is over to rule out damage.

In case of detecting any anomaly, the client will be contacted to take charge of the damages and the client will pay the total amount of the repair or replacement of damaged material.